What we WILL WORK ON

Every store is different,
but the core focus of Master Shop is always the same:

Strengthen your people, improve your sales process, manage payroll, and control inventory.
All with the goal of improving net profit.

  • People

    A great store starts with a great team. Master Shop helps owners build and support the people who drive the business every day.

    You will work on:

    Developing employees through clear expectations and growth paths

    Aligning responsibilities with strengths

    Creating a culture where teamwork, attitude, and urgency matter

    Improving retention by fostering an environment employees want to stay in

  • Sales

    Your sales process determines your success. In Master Shop, you’ll elevate every part of the customer journey.

    You will work on:

    Customer interactions at the counter, on the phone, and in the bays

    Increasing repair orders and invoice averages

    Creating a consistent process for customers and vehicles

    Building follow-up systems that drive repeat business

    Growing local opportunities such as white-van fleets or small business accounts

  • Payroll

    Your largest controllable expenses, made manageable.

    You will work on:

    Setting and tracking daily payroll goals

    Teaching key employees how to monitor and adjust payroll

    Delegating responsibility so payroll control isn’t on one person

    Using daily snapshots so you can make adjustments before the month is over

  • Inventory

    Inventory is either your advantage — or your bottleneck. Master Shop helps you turn it into a strength.

    You will work on:

    Improving on-hand accuracy and turns

    Stocking for demand so your team can say “yes” more often

    Strengthening re-order processes and fill rate

    Aligning your mix with the products that move in your market